Last updated: 1st August 2023
Welcome to EaseSalotto (Pvt.) Ltd (“us”, “we”, or “our”). This Refund Policy outlines our procedures and guidelines for refunds related to the use of our website (“Website”) and services (“Services”). By using our Website and Services, you agree to comply with the refund policy outlined below.
1. Booking Refunds
1.1 Cancellation and Modification: When you book an appointment with a salon through our Services, any cancellations or modifications to your booking are subject to the salon’s policies. It is important to review the specific salon’s terms and conditions regarding cancellations and modifications before making a booking.
1.2 Refund Eligibility: Refunds for bookings are determined by the policies of the individual salons. If a salon’s policy permits refunds for cancellations or modifications within a specific time frame, we will facilitate the refund process as outlined by the salon.
1.3 Refund Processing: If you are eligible for a refund as per the salon’s policies, the refund will be processed according to the method of payment used during the booking. Please note that refund processing times may vary depending on the payment provider.
2. Technical Issues
2.1 Service Interruptions: In the event of technical issues or interruptions on our Website that prevent you from making or accessing bookings, we will make reasonable efforts to rectify the situation promptly. If you experience any technical issues, please contact our support team at firstname.lastname@example.org.
2.2 Refunds for Technical Issues: If a technical issue prevents you from accessing the Services or making a booking and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund. Our support team will assess each case individually and determine the appropriate course of action.
3. Contact Us
If you have any questions about our refund policy or need assistance with refunds, please contact our support team at email@example.com.
4. Changes to Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the updated Refund Policy on this page.
By using our Website and Services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.